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At West Surrey Lettings we let and manage a variety of properties throughout the area.  From studios to mansions, furnished or unfurnished, private tenants or Corporate Clients we cater and support our tenants from the very first stages all the way through to tenancy completion.  Our website is constantly updated with our Available Properties, you can Register your requirements with us.

Application and References
When a suitable property to rent has been found, ALL persons aged eighteen or over will complete an Application Form and will be named in the Tenancy Agreement.  We will take up references on behalf of our client the Landlord, including a credit reference, an employers / accountants and previous landlord reference (if applicable).  A payment to indicate your commitment is required when you submit your application.  The payment is non-refundable should your application be unsuccessful or withdrawn in certain circumstances.  Please note that this money in advance does not constitute a tenancy or offer of a tenancy but is required as proof of your serious intention to proceed.  We will require one proof of address and a photo ID, one of the following forms of identification can be accepted:

Proof of address
• Utility Bill (less than three months old)
• Bank statement (less than three months old)
• Council Tax Bill

Photo ID
• Full Driving Licence
• Passport
Security Deposit
Before your tenancy commences you will be required to pay a security deposit equivalent to one and a half months rent.  This deposit is held by us as stakeholders.  The deposit is held against any damages or expenses arising during your tenancy and will not be released until after you vacate the property, all rent has been paid up to date and we have written confirmation of any costs for damages from both parties.  No interest is payable to either party.

Tenancy Deposit Protection
From 6 April 2007 when you pay a deposit, your landlord or agent must protect it using a government authorised tenancy deposit scheme. This is to ensure you get all or part of your deposit back when you are entitled to it and any disputes will be easier to resolve. Within 14 days of paying your deposit your landlord or agent West Surrey Lettings are required to give you details about how your deposit is protected. This includes the contact details of the tenancy deposit scheme and what to do if there is a dispute at the end of the tenancy.

Inventory and Schedule of Condition
An Inventory and Schedule of Condition of the property, its contents, furniture, fittings and effects will normally have been prepared.  This will be checked and agreed with you at the commencement of your tenancy and a charge will be made to you.  It is important that you take care in agreeing the Inventory and Schedule of Condition at this stage as it will form the basis of any claim for damages, by your landlord, at the end of the tenancy.  At the end of tenancy the Inventory and Schedule of Condition will be checked again, we strongly recommend that you are present at both the check-in and check-out.

Rental Payments
All rent is payable in advance by standing order.  Please note that all standing order payments should be made three days prior to your rent due date to allow for clearance.  Should you experience any financial problems during the course of the tenancy it is essential that you contact us immediately.

Tenant's Obligations
You should be aware that responsibility for the property rests with the tenant during any tenancy.  It is particularly important that any gas or electrical problems are reported immediately and the property is fully secured when you leave it unattended at any time.  During the winter months, necessary steps must be taken to prevent the freezing of the water and heating systems.  In leasehold properties, mainly flats and maisonettes, the tenant will be bound by the rules and regulations affecting all residents within the block contained in the head lease.

Agent's Obligations
The obligations of West Surrey Lettings will vary depending on which of the following services we provide for the Landlord:

• Fully Managed
• Part Managed - let the property and collect the rent
• Purely let the property

You will be advised which of the above apply prior to your tenancy commencing but should you need further details regarding a specific property please contact us.
Other points of interest

  • The Tenant will be responsible for insuring their own possessions
  • The Tenant will take over all utilities such as Gas, Electricity, Water/Sewage charges, Council Tax and Telephone upon moving into the property and will be responsible for contacting the relevant suppliers accordingly prior to commencement of the tenancy
  • The Landlord is responsible for any repair/maintenance problems to appliances etc. but the Tenant is responsible for any breakages which should be reported immediately
  • Decoration of the property must only be done with your Landlord’s permission
  • No pets are allowed unless the Landlord has given consent
  • Reasonable notice should be given in the event that the Letting Agent or Landlord wishes to inspect the property outside pre-agreed times. It is usual for the Agent to inspect the property at least twice during the term of your Tenancy and the Tenancy Agreement should cover this eventuality
  • Most lets are for 12 months, although some Landlords may consider shorter terms of say six months
  • Should you wish to quit your Tenancy earlier than the agreed term, you will be liable for all rent until the end of the agreed Tenancy. However, it may be worth considering negotiating a BREAK CLAUSE with the Landlord which, for example, could entitle you to give notice after 4 months
  • In this case, you would only be liable for the rent for the notice period of two months, releasing you from the remaining six months of a 12 month Tenancy
  • The most common type of Tenancy Agreement is the assured short hold used for 6-12 month lets and usually takes the form of a standard contract between both parties
  • However, should any “extras” be agreed such as certain furnishings to be provided by the Landlord, you should ask that an extra clause be added to the agreement to this effect. It should be noted that the landlord is not obliged to carry out promises so it is important that your requests are documented
  • The Letting Agents will deal with the property viewings, references, agreements and getting you moved in. If the agent has been instructed to manage the property then you will normally report any repairs or queries to them. If not, then you will deal directly with the Landlord
  • The Letting Agent, whilst acting for the Landlord, operates within accepted guidelines in the industry to ensure that you are able to rely on a professional letting agent taking your concerns seriously and advising the Landlord if they are being unreasonable. In this regard, you should be assured that the property conforms to all safety regulations and is fairly priced


T: 01932 349792
Independent Estate Agents of Argyll and The West Highlands
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